Managed Support

Managed Support

KBACE Managed Support is designed to act as an extension of each customer's Oracle team. Examples of how Managed Support is used: 

 

Remote Implementation and UpgradesRoad-Mapping Assistance
Patching and Release ManagementProject Management
Application Effectiveness ReviewsSolution Design and Configuration
Functional TrainingOracle SR Management
Staff Augmentation  

On-Demand Support

KBACE On-Demand Support lets customers’ tap into a vast network of Oracle experts only when needed, for as much is needed, and then only pays for what is used.

Functional and Technical experts are standing by to assist with:

 

 

•    Severity-based Break / Fix problem resolution
•    Staff augmentation for peak periods such as month, quarter, or year-end activities.
•    Ad hoc questions
•    Peak Processing Support (Month/Quarter/Year End)
•    Testing Assistance
•    Application Training